Welcome to SUNTOS.COM.MY

DELIVERY INFORMATION

There are 2 types of delivery options:

  1. Pickup in Store
  2. Home/Office Delivery

1)  PICKUP IN STORE

  • The Pickup in Store allows you to order items from our Website and pick them up at our store location:  No.54-60, JalanTiga, Pusat Bandar Sandakan. (See the map)
  • There’s no charges for Pickup in Store.
  • When your order is ready for pickup, you will receive a “READY FOR PICK-UP” notification via Whatsapp. Please wait until you receive the pickup notification before you arrive at the store to pick up your items.
  • Please bring along your I/C and order number to present our staff for pick up your items.
  • Self pick-up time: Monday – Sunday (excluding public holiday), 10:00 a.m. – 9:00 p.m.

2)  HOME/OFFICE DELIVERY

  • Currently, the delivery service is available for Sabah certain Town/City. (Sandakan, Kota Kinabalu, Tawau, Lahad Datu, Beluran, Kinabatangan, Telupid, Semporna)
  • Delivery charge will be shown upon you fill in the address on the checkout page.

Local Town Delivery Service (For Sandakan only)

  • This delivery service is only available to selected areas in Sandakan. Please refer to “Sandakan Delivery Area List”.
  • You can select your delivery area, date and time slot (1:00 pm – 5:00 pm) during check-out page.
  • Our delivery staff has a 5 minutes waiting time. After arriving at the delivery address, we will call the customer/receiver’s mobile number.
  • In certain areas, we may offer unattended delivery options. If such options are available in your area, separate terms and conditions will be presented to you before you agree to accept such delivery.
  • We do not deliver to walk-ups (a building without an elevator or a lift) above the 1st floor. In the event of a broken elevator, we also do not ask our delivery staff to carry groceries more than 1 floor. This limitation exists only to protect the health of our delivery staff. We appreciate your understanding and cooperation.